Frequently Asked Questions

Q: Why can't I log in using my email address?

A: When you create a GigaToolz account, you're asked to create a username. Please use your username and password (not your email address) to log in to your GigaToolz account.

Q: Why is my backup taking so much time?

A: The amount of time needed to back up your computer depends on the number of files you're backing up and their size. The more and the larger your files, the longer it will take to back them up. That's why your first backup usually takes a lot longer - there are lots of files and folders to back up!

Q: I don't want to back up all the folders on my computer. How do I select the folders I want to back up?

A: To select which folders to back up, open the GigaToolz software, go to Settings and go to Backup Selection. There you can view which folders are backing up and modify the selection. To add new folders to your backups, click on "Add another folder" and navigate to the folder you want to add. To remove folders from a backup, simply uncheck it and click on "Apply".

Q: My computer crashed and I need to restore my files. How do I do that?

A: Restoring your files is really easy. If your computer is still working and you still have the GigaToolz software installed, simply go to the "Restore" tab, select the backup you want to restore, and follow the prompts. And if you're restoring files to a new computer, go to your online portal, download the software to your new computer, and then use it to restore your files. It's that easy.

Q: Which operating system does GigaToolz support?

A: GigaToolz works on Windows XP/Vista/7/8 and 10, and on Mac OS X 10.6.8 and above.

GigaToolz System Requirements & Usage Limitations

Mac

System Requirements
  • Mac OS X 10.6.3 or newer
  • Intel-based Mac computers
  • ~70 MB of disk space
  • HFS volumes only (UFS volumes are not supported).
Limitations

Here are the known limitations in the desktop app for Mac OS. Our developers intend to address all of these issues in future releases.

  • ACL's, resource forks, extended file attributes, symlinks are not supported for backups or on the Briefcase. This means that apps and files that use extended data like this should not be included on your virtual drive, or backed up with GigaToolz Backup.
  • We don't recommend backing up the Library folder in your home directory because it contains your GigaToolz (Livedrive) cache directory. Backing it up could lead to conflicts.
  • The Briefcase doesn't support all text encodings. UTF-8 is optimal.
  • You can use the Briefcase to store ZIP archives. However, we don't recommend unpacking them to the Briefcase because that could lead to unreliable results (if the ZIP archive contains ACLs, resource forks, extended file attributes, symlinks and other unsupported data listed above).
  • Please do not use Briefcase-specific filenames anywhere else. These are $LDBACK$, $LDMAC$, $LDMAP$, $LDTMP$, $LOGS$, any file with an extension of '.ldmeta' or '.ld'.

Windows

System Requirements
  • 1 GHz Intel or equivalent CPU
  • 512 MB of RAM
  • Windows XP/Vista/7/Server 2003 or Later
  • Broadband Internet Connection
  • Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
  • The latest versions of Java and Flash.
Limitations

Here is a list of files and folders that we don't recommend backing up with GigaToolz:

  • ACL's, resource forks, extended file attributes, symlinks are not supported for backups or on the Briefcase. This means that apps and files that use extended data like this should not be included on your virtual drive, or backed up with GigaToolz Backup.
  • “C:\Windows” folder
  • “C:\Program Files” or “C:\Program Files (x86)”
  • Your entire “C:\Users” or “C:\Documents and Settings” folder. You can back up individual folders like Documents, Pictures, Music, Videos, etc.
  • “C:\Users\{username}\AppData”
  • Your system settings
  • All kinds of system files
  • “C:\Users\{username}\Ntuser.dat”
  • Live databases (exchange, SQL, SAGE, etc) and any other database that is constantly in use
  • Backups that were made using third-party applications because they usually contain app-specific data and may result in conflicts when you try to restore them

Your Account Has Been Suspended!

We're sorry but your account has been suspended because we couldn't process your payment. To continue backing up your computer with GigaToolz, please click on the button below and update your payment information. Your account will be re-enabled once we've processed the payment.